Frequently Asked Questions

The Password reset isn't working.

The link only works once, so if you input your old password, or make errors with the new password input, you have to resend the link to yourself.

To do so, please use the 'forgot your password' option on the sign in page, and do the following:

Click link -> get email with link -> visit the link -> enter new password -> redirects to homepage. As mentioned, if you enter a wrong password or something is inaccurate in your new password, it won't work.

I’m still having trouble, how can I contact support?
If the FAQ has been unable to answer your question, you can contact the customer service team using the ‘contact us’ button at the bottom of this page or by emailing us at info@shoobs.com.