Frequently Asked Questions

I received a 'Payment Declined' email but the monies have left my account.
If you receive a 'Payment Declined' notice, we can assure you that the payment is certainly declined. Please note that although your transaction has been declined, your bank may see this as a "pending charge". However, this will automatically rectify itself in a few hours and the pending charge will disappear.
The Password reset isn't working.

The link only works once, so if you input your old password, or make errors with the new password input, you have to resend the link to yourself.

To do so, please use the 'forgot your password' option on the sign in page, and do the following:

Click link -> get email with link -> visit the link -> enter new password -> redirects to homepage. As mentioned, if you enter a wrong password or something is inaccurate in your new password, it won't work.

I’m still having trouble, how can I contact support?
If the FAQ has been unable to answer your question, you can contact the customer service team using the ‘contact us’ button at the bottom of this page or by emailing us at