Following the most recent announcements from the World Health Organisation (WHO) and the UK Government regarding COVID-19 (Coronavirus), we understand the impact that this will have for our customers and the many events you wish to enjoy. The health and safety of all our customers are our primary concern and we wish you well during this unprecedented period.

We are working with all event organisers that use our platform to ensure that their event pages are updated with the latest information. For the current status of each event, please refer to the specific event page.  

Future Scheduled Events

As it stands, if the event is still live on the site, then the event is currently scheduled to go ahead as planned. If this changes, we will update you accordingly as soon as possible. 

Cancelled Events

If the event has been cancelled, then a cancellation notice will be sent to all customers and refunds will be actioned. If you have not received an event cancellation notice for an event that has been confirmed to be cancelled, please contact customer services at info@shoobs.com

Postponed Events

If the event has been postponed to a later date, a notification will be sent to all customers and all original tickets will still be valid for the postponed event automatically. If you are unable to attend the postponed event, please contact customer services at info@shoobs.com to cancel your order. 

Thank you for being a valued member of our community and for all your support of the great events hosted on this platform. We will continue to monitor and provide updates.