• I received a 'Payment Declined' email but the monies have left my account.

    If you receive a 'Payment Declined' notice, we can assure you that the payment is certainly declined. Please note that although your transaction has been declined, your bank may see this as a "pending charge". However, this will automatically rectify itself in a few hours or within 7-10 working days, dependent on your bank provider and the pending charge will disappear.