• I booked ticket protection, what does it cover?

    TicketPlan Cancellation Protection is available for your booking, and this will protect you against cancellation resulting from the following:

    • Unexpected disruption of the public transport network;

    • The death, accident, or illness happening to you, a member of your immediate family or any person(s) in the group due to attend the booked event with you;

    • The mechanical breakdown, accident, fire or theft en route of a private vehicle taking you to the booked event;

    • Jury service;

    • Burglary or fire at your residence 48 hours prior to the event;  

    • Being summoned to appear at Court as a witness;

    • As a member of the armed forces being posted abroad and/or having leave withdrawn unexpectedly;

    • Adverse weather including snow, frost, fog or storm where the Police service or other Government agency have issued warnings not to travel.

    Full details are included in the TicketPlan terms and conditions here: https://www.ticketplangroup.com/uploads/assets/AST-Refund-Promise-2020.pdf, please copy the link into your browser to read.
  • Do I need to fill out a Claims form for Ticket protection?

    Yes. Ticketplan is a third party company who deal with any claims and as a requirement for your claim to be investigated require their form here - https://www.ticketplangroup.com/refund-application-form to be filled in. For any queries regarding the form/evidence/additional information they would have to be contacted directly as part of the process.
  • I didn't book ticket protection at the time of my booking, can I pay for it after

    ​Unfortunately not, ticket protection can only be applied to your booking at the time of the booking and cannot be paid for separately after.
  • I booked ticket protection, how do I make a claim?

    Please copy and paste this link - https://www.ticketplangroup.com/refund-application-form - into your browser. You will find the information on how to process your claim.