All sales are final unless the event has been cancelled. It is your responsibility to ensure that you comply with all restrictions and terms and conditions as outlined. For refund requests to do with events, especially if you are refused entry for no fault of your own, you must email firstname.lastname@example.org by 5pm on the next working day to request a refund, with a full explanation as to why you were refused entry. Requests received after this time will not be considered. Where possible, please make every attempt to ensure that your entry refusal has been acknowledged and recorded by the event organiser before leaving the event.