After a successful booking tickets are sent to the email address you used to make the booking. Please check your junk/spam mail/all folders in your Inbox as some email servers automatically sort your mail for you.
Tickets can be accessed via 'MY EVENTS' through your Shoobs profile.
- Please log in to Shoobs with the email address you used to purchase the tickets.
- Go to your profile (located at the top), click the dropdown and click on 'MY EVENTS'.
- You will find the event and the option to download tickets.
If your tickets do not show up in your profile it would appear that your Shoobs account isn't activated.
Please check your junk/spam mail/all folders for the activation email, if you cannot find the activation email you can have it resent here - https://shoobs.com/users/confirmation/new.
If you have tried resending the activation email but aren't receiving this please do the following:
- Check that notifications@shoobs.com / info@shoobs.com or any @shoobs.com emails are not your in your emails blacklist/blocked/spam list.
- Mark or add notifications@shoobs.com / info@shoobs.com / @shoobs.com to your emails whitelist/ safe list
After the above please resend your activation email here - https://shoobs.com/users/confirmation/new.