In order for you to access your tickets via your Profile your account needs to be activated. If you haven't received the Activation link please do the following:

- Check your junk/spam folder for the activation email.

- Check all your email folders for the activation email, as your email provider may have automatically sorted your email into a certain folder

- In your email settings, check that notifications@shoobs.com / info@shoobs.com or any @shoobs.com emails are not your in your emails blacklist/blocked/spam list.

- In your email settings, add notifications@shoobs.com / info@shoobs.com and @shoobs.com email addresses to your whitelist/safe list.

After the above please RESEND your activation email here - https://shoobs.com/users/confirmation/new.

No, showing your e-ticket on your phone is fine. However, printing your ticket can sometimes make the process of entering an event easier/faster.

After a successful booking tickets are sent to the email address you used to make the booking. Please check your junk/spam mail/all folders in your Inbox as some email servers automatically sort your mail for you. 

Tickets can be accessed via 'MY EVENTS' through your Shoobs profile. 

- Please log in to Shoobs with the email address you used to purchase the tickets.

- Go to your profile (located at the top), click the dropdown and click on 'MY EVENTS'. 

- You will find the event and the option to download tickets.

If your tickets do not show up in your profile it would appear that your Shoobs account isn't activated.

Please check your junk/spam mail/all folders for the activation email, if you cannot find the activation email you can have it resent here - https://shoobs.com/users/confirmation/new.

If you have tried resending the activation email but aren't receiving this please do the following:

- Check that notifications@shoobs.com / info@shoobs.com or any @shoobs.com emails are not your in your emails blacklist/blocked/spam list.

- Mark or add notifications@shoobs.com / info@shoobs.com / @shoobs.com to your emails whitelist/ safe list

After the above please resend your activation email here - https://shoobs.com/users/confirmation/new.

Please allow 10 minutes for your tickets to arrive into your email. If you still haven’t received your tickets after this period, please double check the email address associated to your Shoobs account and your junk mail. If there is still no sign of the ticket, please check your bank account to see if the transaction went through and then check 'My Events' under your profile.