If you're not getting the Password change email this may because you have blocked @shoobs.com emails in the past. As such please do the following:
- Check your junk/spam folder for an email from @shoobs.com
- Check all your email folders for an email from @shoobs.com, as your email provider may have automatically sorted your email into a relevant folder
- Check that notifications@shoobs.com / info@shoobs.com / @shoobs.com emails has not been added to your blacklist/blocked/spam list.
- Mark or Add notifications@shoobs.com / info@shoobs.com / @shoobs.com to your emails whitelist/safe/trusted list.
Then resend the Forgotten password email to yourself from here - https://shoobs.com/users/password/new